Refund Policy

Last updated: October 2026

30-day money-back guarantee

Every purchase on this site comes with a 30-day money-back guarantee. If you are not satisfied for any reason, ask for a refund within 30 days of your purchase and you will receive the full amount you paid. No reason is needed.

How to request a refund

• Email john@prioritysupportv.zendesk.com with the email address you used to order, or
• Open a ticket with Explodely, our payment processor and retailer of record: https://help.explodely.com/support/tickets/new

Timing

Approved refunds are issued to the original payment method. Your bank or card issuer may take several business days to show the credit.

Upgrades

One-click upgrades are covered by the same 30-day guarantee and can be refunded on their own, without affecting your original order.

About us

John Records System ("we", "us") is a private company. "John" is the name of our automated assistant. We are not a government agency and we are not affiliated with, endorsed by, or connected to any federal, state or local government entity or unclaimed property program, or with any bank, utility, insurer, retailer or settlement administrator.