Privacy Policy
Last updated: October 2026
Who we are
John Records System ("we", "us") is a private company. "John" is the name of our automated assistant. We are not a government agency and we are not affiliated with, endorsed by, or connected to any federal, state or local government entity or unclaimed property program, or with any bank, utility, insurer, retailer or settlement administrator.
What we collect
- Information you give us: your name, email address, and any details you send to support.
- Order information: what you bought, when, and your order reference. Card and bank payment details are collected and held by Explodely, our payment processor and retailer of record. We never see or store your full card number.
- Technical information: IP address, browser and device type, referring page and pages viewed, collected automatically when you use this site.
How we use it
- To deliver what you ordered and to respond to support requests.
- To process refunds and prevent fraud.
- To understand how the site is used and improve it.
- To send you emails about your order. You can unsubscribe from marketing email at any time using the link in any email.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the business (payment processing, email delivery, hosting and analytics), and when required by law.
Cookies
This site uses cookies and similar technology to keep pages working, remember settings such as timers, and measure traffic and advertising performance. You can block cookies in your browser settings, though some features may not work.
Your choices
You can ask us to access, correct or delete the personal information we hold about you by emailing john@prioritysupportv.zendesk.com.
Security
This site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, but we use reasonable measures to protect your information.
Contact
Questions about this policy: john@prioritysupportv.zendesk.com.